SAP Knowledge Base Article - Public

2571224 - How to follow-up on an open support incident - SAP Successfactors HXM Suite

Symptom

You want to contact SAP regarding existing incidents such as status requests, speed up, escalation requests.

Environment

SAP Successfactors HXM Suite

Resolution

You may reach our Customer Interaction Center (CIC) via:

IMPORTANT: Please do not use below channels when following up on open incidents.

  • Written Incidents
  • Expert Chat
  • Schedule an Expert

Keywords

 follow up, update, incident, ticket, contact, contact us, SAP, chat, call, email, progress , KBA , LOD-SF-SBP , SAP Best Practices for SuccessFactors , LOD-SF-INT , Integrations , LOD-SF-EC , Employee Central , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-RCM , Recruiting Management , LOD-SF-EP , Employee Profile , LOD-SF-SCM , Succession Management , LOD-SF-OBD , Onboarding , LOD-SF-PM , Performance Management , LOD-SF-CAL , Calibration Module , LOD-SF-CDP , Career Development Planning , LOD-SF-CMP , Compensation Management , LOD-SF-CPM , Continuous Performance Management , LOD-SF-FWK , Platform Framework , LOD-SF-GM , Goal Management , LOD-SF-JAM , SAP Jam , LOD-SF-MDF , Metadata Framework , LOD-SF-MEN , Mentoring , LOD-SF-MTR , 360 Multi Rater , LOD-SF-PRS , Presentations , LOD-SF-RMK , Recruiting Marketing , LOD-SF-RNR , Reward and Recognition (Spot Awards) , LOD-SF-RPO , Recruiting Posting , LOD-SF-SER , Service Request , LOD-SF-VRP , Variable Pay Programs , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors HXM Suite all versions