SAP Knowledge Base Article - Public

2571011 - Custom Place Holder in Campaigns


You want to use custom placeholders in e-mail templates to determine fields dynamically in campaigns.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite: You have created an editable e-mail template ABC (ABC represents the e-mail template name) according to the guidelines.

  1. Go to the Sales Campaigns work centre.
  2. Go to the Content view.
  3. Open the relevant e-mail template ABC.
  4. Go to the Design facet.
  5. Click Edit.
  6. Hover over the editable part of the content and click the Edit button that appears within the text.
  7. Once clicked, the editor on the right side becomes active.
  8. Click the drop down menu for the button Placeholder.

Here you see that there is no option to add custom place holders


Custom place holders in campaigns are not supported in the current release version of the product.


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See Also



e-mail template, design, Survey, Placeholder, place holder, custom, pdi, campaign, user defined , KBA , LOD-LE-MKT-CPG , Obsolete - Use LOD-CRM-MKT-CAM , LOD-CRM-MKT-CNT , Marketing Content Editor , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions