SAP Knowledge Base Article - Public

2570399 - Primary Contact Not Fetched for Custom Party Role


Primary contact is not fetched for custom party role.


SAP Hybris Cloud for Customer

Reproducing the Issue

You have already created a custom party role and activated as involved party for the desired business object.

We will use business object Ticket as example.

  1. Go to the Service work centre.
  2. Select the Tickets view.
  3. Search and open a random ticket.
  4. Select the Involved Parties facet.
  5. Click the Add button.
  6. Select Role ABC (ABC represents the name of the custom party role).
  7. Select the respective business partner for field Party.
  8. Click the Add button.

You expect the primary contact associated with the chosen business partner to be displayed in the Contact column row of the Involved Partiedstable.


This functionality is currently not supported.


This is  a new system requirement.


Involved Parties, Custom Party,Primary Contact. , KBA , involved parties , custom party , primary contact , LOD-LE-RC-PAP , Party Processing , LOD-CRM-SRP , Service Request Processing , Problem


SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Hybris Cloud for Customer add-ins 1711