SAP Knowledge Base Article - Public

2570018 - PM Forms are not getting launched.

Symptom

Customers are unable to launch PM forms for a particular template.They are getting the document creation notification that the forms are getting created but couldn't find those forms in the system.

Environment

Performance Management

Reproducing the Issue

-Launch the PM forms via Admin Centre

-Document creation notifications are being received.

-PM forms are not available in the inbox

Cause

PM forms are getting created for other templates but not for a specific template.This indicates that there are invalid configuration in the affected template due to which system couldn't launch the PM forms.Below could be the reasons:

-Inactive Rating scale or route linked to the PM form template.

-Section weght values are missing from the PM Template.For eg:

<sect-weight>0.0</sect-weight>
< sect-weight-4-objcomp-summary></sect-weight-4-objcomp-summary>

Resolution

-Linked the active rating scale and routemap to the PM form template

-Add the section weight as 0.0 (or as per your requirements) and proceed with launch.

Expected:
< sect-weight>0.0</sect-weight>
< sect-weight-4-objcomp-summary>0.0</sect-weight-4-objcomp-summary>

See Also

TFT-3538

Keywords

-Launch Form -Manage Template , KBA , LOD-SF-PM-FRM , Forms & Templates , How To

Product

SAP SuccessFactors HXM Core all versions