SAP Knowledge Base Article - Public

2569420 - Registered Product Warranty Assignment Is Not Removed Though The Goods Are Returned

Symptom

Serial Number Warranty Assignment is not removed when the goods are returned into stock from customer return.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Service Entitlements work center.
  2. Go to the Registered Products view.
  3. Search for registered product ABC (ABC represents the ID of the registered product).
  4. Click the Edit button.
  5. Navigate to the Tracking tab.

The Warranty assignment is still visible, though the product is returned and posted to own stock.

Cause

For customer return - post to own stock, only the parties are removed, no change is done for warranty information.
The reason being, there could be multiple scenarios after return like repair and re-sell. The warranty for re-sold products may be different from the original warranty. Also new warranty may be dependent on the original warranty information. Different companies can have different ways to handle the warranty after return. Currently the system is not able to determine this information automatically. Hence the warranty assignment is not changed automatically.

Resolution

The removing of the warranty and the new assignment of warranty when re-selling have to be done manually.

This is the designed system behavior.

Keywords

Warranty Assignment, Customer Return, Registered Product Warranty Assignment Is Not Removed Though The Goods Are Returned , Warranty assignment is still visible, though the product is returned and posted to own stock , KBA , serial number warranty assignment , goods is returned into stock from custom , registered product warranty assignment , serial number not removed , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP Business ByDesign all versions