SAP Knowledge Base Article - Public

2568976 - SuccessFactors BizX | Instance Database Dump or Backup Request


  • I'd like to request a backup/snapshot for BizX;
  • How do I request a backup restore for BizX?
  • I'd like to have more information about backup and restore process for BizX.

A database dump, snapshot or backup is requested for a valid backup in case of any failure.


SAP SuccessFactors HXM Suite


# Backup request must-known information:

  • Database dumps, snapshots or backups cannot be provided to your FTP after the contract is terminated / ended, as it contains internal proprietary data owned by SuccessFactors and thus violates several security guidelines;
  • The backup time retention possibilities are 30, 60 or 90 days. No other ranges are eligible at the moment;
  • All Backups will be scheduled only from Monday to Thursday, outside of standard peak busy hours respective to the DC Region Time:
    • EU: M/F 08:00 – 20:00 GMT;
    • US: M/F 08:00 – 20:00 US/ET;
    • AU: M/F 08:00 – 20:00 AU/ET.

# How to raise a backup request:

  1. Raise a new low/medium support case under the component LOD-SF-PLT-BKP;
  2. Within the request description, please kindly provide:
    1. Company ID of the instance you'd like the snapshot to be taken of;
    2. Time/date slot of your preference;
    3. Desired retention period;
  3. SuccessFactors Support Team will work internally with Operations Team on your request.
  4. You'll be informed ony this be successfully scheduled.

See Also

  • 2535588 - Learning Management System - Data Backup Procedures and Restore Process

  • 2218169 - Data Backup Procedures and Restore Process - SuccessFactors Cloud


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