SAP Knowledge Base Article - Public

2568366 - Error: The requested operation is not available - 62d0857a2a3000c89bd1a460feead53e0726f100

Symptom

When switching between instances in the same web browser you get the error below with Fingerprint: 62d0857a2a3000c89bd1a460feead53e0726f100

62d0857a2a3000c89bd1a460feead53e0726f100.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning

Reproducing the Issue

There are three scenarios where the issue can happen

First, when intentionally logging into a second instance:

  1. With an other instance open in your browser, try to log into another instance on the same browser
  2. You will receive the error

Second, when being redirected to another instance due to an integration with SAP SuccessFactors Learning (LMS):

  1. Go to Admin Center -> Learning
  2. Click on Learning Administration
  3. You will be redirect to the Learning URL, then it will be redirected to BizX
  4. Notice the error message

Third, in Provisioning the Enable SuccessFactors Learning Intergration has not been checked/the two boxes below have not been filled in correctly/ were edited incorrectly

Cause

You cannot log into two SuccessFactors instances in the same browser at the same time

Resolution

  1. Completely close the web browser (close the browser, all tabs & windows so it is no longer running), then re-open the Browser and log into the instance
  2. On the other instance you're logged into, go to its window/tab in the browswer and logout of the instance

Note: If not accessing two instances at the same time and executing the solution above does not resolve the issue, the problem is likely the integration with LMS. Please review your LMS integration per KB article 2318325. The problem would be in the 4th step where the LMS instance is integrated with a second BizX instance.

For the Third scenario, reach out to your Implementation Partner to check the settings in Provisioning

See Also

KB article 2318325 - LMS & BIZX Integration Support Knowledge and Tips

Keywords

SF, success factors, LMS, BizX, biz x, The requested operation is not available, logged out, kicked, booted, system , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HXM Suite all versions