SAP Knowledge Base Article - Public

2566641 - How to Enable Search Inactive Users in the Global Header

Symptom

  • We cannot search inactive users in the search field
  • How to enable search inactive users in the Global Header
  • Configuring People Search to Allow Searching by Additional Keywords

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Profile

Resolution

Enabling Search Inactive Users in the Global Header

  1. The SOLR People Search is enabled in Provisioning (the backend). Please engage your Implementation Partner for assistance
  2. Once that has been completed, follow the guide below to enable the Show Inactive User in People Search feature (requires Role-based Permissions) via the Admin Center:

IMPORTANT: Once this feature is enabled, all users with access to People Search will be able see inactive users in search results.

Configuring People Search to Show Inactive Users

Configuring People Search to Allow Searching by Additional Keywords

  • Follow the guide below to enable the search for people using additional keywords:

Configuring People Search to Allow Searching by Additional Keywords

  • It is not possible to restrict the visibility of inactive users or additional keywords in People Search based on permission role

Note: Please note RBP Permissions under Manage Users > Include Inactive Employee only enables users to search for inactive users on the People Profile and Directory Search. This permission does not impact behavior of the People Search in the global page header as outlined above. This is controlled by a company-level configuration setting, not by role-based permissions

Keywords

SF, success factors, EP, search for actions or people, active users, SOLR search, Company System and Logo Settings, enable SOLR search, show inactive user in people search, PLS-7543 , KBA , solr , LOD-SF-PLT-SRH , Search , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions