2566612 - Error importing custom locale in Manage Languages – The imported file contains unsupported locale

Error message when importing a custom locale for Manage Languages tool in Admin Center: "The imported file contains unsupported locale or there exists no custom language pack for the locale."

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SAP SuccessFactors HXM Suite

1. Navigate to Admin Center > Manage Languages;
2. Try to upload custom locale file;
3. Error message is displayed:

The custom locale file does not match the Locale to which you are trying to import the custom labels.

1.  Edit the csv file in a text editor and remove the Company ID from the file header. Example: this is how your file will look like "Key","en_GB_CompanyID": 

2.  The file header should not include the Company ID, just the locale tag. Example: for English UK locale, the file header will be "Key","en_GB": 

3. Import the file ensuring you select the Custom Language Name and the tick is present:

4. Once file has successfully uploaded you will get a "File Upload was successful" notification pop up. 

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