SAP Knowledge Base Article - Public

2566612 - Error importing custom locale in Manage Languages – The imported file contains unsupported locale

Symptom

Error message when importing a custom locale for Manage Languages tool in Admin Center: "The imported file contains unsupported locale or there exists no custom language pack for the locale."

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Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Center > Manage Languages;
  2. Try to upload custom locale file;
  3. Error message is displayed:

Error.png

Cause

The custom locale file does not match the Locale to which you are trying to import the custom labels.

Resolution

  1.  Edit the csv file in a text editor and remove the Company ID from the file header. Example: this is how your file will look like "Key","en_GB_CompanyID"

NEW1.PNG

  1.  The file header should not include the Company ID, just the locale tag. Example: for English UK locale, the file header will be "Key","en_GB"

new3.PNG

  1. Import the file ensuring you select the Custom Language Name and the tick is present:

Tick.PNG

  1. Once file has successfully uploaded you will get a "File Upload was successful" notification pop up. 

Keywords

Custom Language, 3 Tier, Tier, Locale, Error Language Pack Import, unsupported, Error Locale in the file doesn't march the selected locale The import file contains unsupported locale or there exists no custom language pack for the locale, Locale in the file doesn't march the selected locale, The import file contains unsupported locale or there exists no custom language pack for the locale , KBA , LOD-SF-PLT-LAN , Translations & Text Replacements , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions