SAP Knowledge Base Article - Public

2566019 - Delete button does not work in SF-182 External request form


Upon attempting to use the Delete radio button to remove an External Request form, it does not work.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Access LMS User side
  2. Create a new external request

External request form.PNG

  1. Access Learning Administration and search for the user that created the external request
  2. Proceed to the user record->External Requests->Choose 'Edit Request'

Edit request from admin end.PNG

  1. Notice that the radio buttons are disabled

Delete option is disabled.PNG


The form was designed based on the US Government SF-182 paper based form. To keep consistency, the radio buttons are left.


Rather than deleting the request, the request can be withdrawn.

  1. On the user record go to the External Requests section
  2. Choose the 'Withdraw Request'


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SAP SuccessFactors Learning all versions