2566017 - Contact Merge Logic | SAP Knowledge Base Article

Symptom

Contacts are not merged
Problems with contact merge

Environment

SAP Hybris Marketing On-Premise
SAP Hybris Marketing Cloud Edition

Product

SAP Hybris Marketing 1.2 ; SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud 2005 ; SAP hybris Marketing 1.1

Keywords

Manual Merge, Interaction Contact Merge, Only One, One Per Contact, Shareable, ID Origin, Merge Logic, Origins of Contact ID , KBA , CEC-MKT-DM-IC , Interaction Contact , Problem

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