SAP Knowledge Base Article - Public

2565660 - Default UI Within Outlook and Excel Add-Ins


You want to change the default UI (User Interface) that opens within the Outlook and Excel add-ins.


Microsoft Outlook Add-In, Microsoft Excel Add-In


The default UI that the Outlook and Excel plugins uses is the Preferred Client set in the system.


To set a different UI to be shown in your Outlook/Excel add-in please follow the steps below:

Silverlight & HTML5

  1. Go to Adapt
  2. Go to Company Settings
  3. Go to Client tab
  4. Select your preferred UI in the Preferred Client dropdown

RUI (Responsive UI)

  1. Click on the Profile menu button (top right corner)
  2. On the menu select Launch HTML5 option
  3. Follow the same steps as for Silverlight & HTML5 (above)



  • Changes to the Preferred Client option will affect not only your Outlook/Excel Add-ins, but will also make the selected UI the default for your system in general.
  • Even if you use the SAP System URL of a different UI in the Log On screen of the add-in, the system will ignore it and will still get the default UI of the system.


Outlook Add-In, Excel Add-In, Default UI, Preferred Client , KBA , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711