SAP Knowledge Base Article - Public

2565290 - Asynchronous Task is Completed with Error in Onboarding

Symptom

  • When accessing the Signature Step in Onboarding (with DocuSign enabled), you are receiving an error preventing you from proceeding.
  • DocuSign yielding an error for new hires in locales others than United States English
  • Error occurred while processing DocuSign request. Please, refresh the page and try again. Refresh page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Onboarding
  • DocuSign eSignature

Reproducing the Issue

  1. Login and navigate to SAP SuccessFactors
  2. In Onboarding, process any activity prior to/or during a signature stage; it may also be experienced in a DocuSign notification for signature to be executed (Remote Signing)
  3. An error message will show 'Asynchronous task is completed with error.'; the error message is a generic DocuSign message

Cause

  • There is a disconnect between Onboarding wanting DocuSign to send Notifications that are specifically locale-enabled, but as this option has not been activated in DocuSign, DocuSign can't proceed.
  • Onboarding yields this error as a result.

Resolution

To resolve the issue, an option in DocuSign Administration needs to be enabled. Please follow the steps below on how to turn on the setting required to avoid the error.

  1. Login and navigate to DocuSign and access Administrative function; see image referenced below
  2. Under Signing and Sending section in the left pane, find Enable custom email and language for each recipient

    screenshot0004_ 11162018010755.png

  3. Tick the checkbox Enable custom email and language for each recipient

    screenshot0005_ 11162018011041.png

  4. Create a new Onboarding Activity and test again. 

Keywords

sf, success factors, ONB, OBD, on boarding, Docu Sign, DocuSign signature, DocuSign notifications, Onboarding to DocuSign integration, 'Asynchronous task is completed with error., KMS.XpressHR.Tasks.DocuSignUploadAsyncTask, An error occurred while executing DocuSignUploadAsyncTask., 00000000-0000-0000-0000-000000000000, UncompletedSection2, Error=[Can't create envelope . Error:Account or user does not have permission to set recipient email notifications.] , KBA , LOD-SF-OBD-DSN , DocuSign , Problem

Product

SAP SuccessFactors Onboarding all versions