SAP Knowledge Base Article - Public

2565219 - Sales PODs Created Using Data Workbench are not Visible


You have imported Sales PODs using Data Workbench Import function for Individual Objects, but you cannot see the imported records in the Sales POD work center view.


SAP Hybris Cloud for Customer 1711 and higher.

Reproducing the Issue

  1. Go to Data Workbench work center;
  2. Select Import tab;
  3. Select Individual Objects;
  4. Search and select for Sales Point Of Delivery;
  5. Click Download metadata and fill the template;
  6. Upload template and click next to import the data.

After the import is successful you cannot see any of the imported records in Sales POD work center view.


Sales PODs need the 'root' object Sales Point Of Delivery and also need Grouping Info in order to be imported correctly to your system.


This is the expected system behavior.

In order to correctly import Sales PODs you can either use the Complete Business Object to import both the root Sales Point Of Delivery information and the Grouping Info in one single .zip file or you can use the Individual Objects option to import both objects (Sales Point Of Delivery and Sales Point Of Delivery Grouping Info) separately.

Both import options must contain valid information in the column 'ExternalKey' (for Sales Point of Delivery root, and 'ExternalKey' and 'UtilitiesSalesPointOfDeliveryExternalKey' for Sales Point Of Delivery Grouping Info), this will link the root object information to the grouping information -- that is necessary to correctly display the imported Sales POD in its respective work center view.


KBA , LOD-CRM-IND-UTL , Utilities , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions