SAP Knowledge Base Article - Public

2564775 - Record learning button missing for Instructor - [LMS]


The "Record Learning" option is missing on the Instructor view. The Instructor is unable to Record Learning for the Scheduled Offering.


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SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. As an Instructor, go to "My Classes" tab->Past Classes->Choose an Offering->click the "USERS" tab
  2. In the drop down there, with "All" and "Not Recorded Learning" option, the system should show us the blue "Record Learning" button before the "Send Email" button at the bottom of the page.


The reason for record learning option not showing up for instructor since that Schedule Offering(SO) has "Include in Government Reporting" option enabled.


There are two scenarios that might be the cause:

1st Scenario: Instructor is missing the workflow

  1. Go to Learning Administration
  2. Users -> Instructors
  3. Search for the Instructor and identify the role that is assigned to them
  4. Go to System Admin -> Security -> Role Management
  5. Search for the role and make sure that the Instructor role has the workflow for 'Record Learning'.

2nd Scenario: Users in the Scheduled Offering and/or the Scheduled Offering has "Include in Government Reporting" option enabled

  1. Go to Learning Administration
  2. Learning -> Scheduled Offerings
  3. Search for the Scheduled Offering
  4. Related More -> Government Reporting
  5. Uncheck "Include in Government Reporting"
  6. If the issue is still there go back to identify the users in the Scheduled Offering
  7. Check each user and go to Related More -> Government Reporting
  8. Uncheck "Include in Government Reporting"


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