SAP Knowledge Base Article - Public

2564775 - Record learning button missing for Instructor - [LMS]

Symptom

The "Record Learning" option is missing on the Instructor view. The Instructor is unable to Record Learning for the Scheduled Offering.

Missing-RecordCompletion_Instructor.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. As an Instructor, go to "My Classes" tab->Past Classes->Choose an Offering->click the "USERS" tab
  2. In the drop down there, with "All" and "Not Recorded Learning" option, the system should show us the blue "Record Learning" button before the "Send Email" button at the bottom of the page.

Cause

The reason for record learning option not showing up for instructor since that Schedule Offering(SO) has "Include in Government Reporting" option enabled.

Resolution

There are two scenarios that might be the cause:

1st Scenario: Instructor is missing the workflow

  1. Go to Learning Administration
  2. Users -> Instructors
  3. Search for the Instructor and identify the role that is assigned to them
  4. Go to System Admin -> Security -> Role Management
  5. Search for the role and make sure that the Instructor role has the workflow for 'Record Learning'.

2nd Scenario: Users in the Scheduled Offering and/or the Scheduled Offering has "Include in Government Reporting" option enabled

  1. Go to Learning Administration
  2. Learning -> Scheduled Offerings
  3. Search for the Scheduled Offering
  4. Related More -> Government Reporting
  5. Uncheck "Include in Government Reporting"
  6. If the issue is still there go back to identify the users in the Scheduled Offering
  7. Check each user and go to Related More -> Government Reporting
  8. Uncheck "Include in Government Reporting"

Keywords

Record Learning missing instructor view record learning include in government reporting gone add removed sf lms success factors , KBA , LOD-SF-LMS-INS , Instructors and My Classes , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508