SAP Knowledge Base Article - Public

2564503 - Catalog course tiles are not sorting

Symptom

When using tile sorting on the LMS catalog, the information is not sorted as what would be expected.

Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Create many items with titles such as Chapter 10, Chapter 2, Chapter 11
  2. Add them to a catalog
  3. Go to the catalog and sort via tiles
  4. Notice that even though the configuration of catalogSearchSortByOptionsOrder=Title, Relevance, Price, Tier the information seems out of order

catalogsupport.PNG

Cause

This sort is working as designed.

Resolution

The title sort is an alphabetical sort. It sorts character by character and has no understanding of multi character numbers in the title.

This is the standard sort supported by database technologies. While the chapters are not in order, it should in no way impact the ability to find a specific course.

Keywords

title sort chapter number by number catalog LRN-26296 not sorting out of order lms sf success factors , KBA , LOD-SF-LMS-CAT , Catalog , Problem

Product

SAP SuccessFactors Learning all versions