SAP Knowledge Base Article - Public

2562266 - Action search not fetching username

Symptom

Action search not fetching username after inserting the first character of a possible username.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Login to Successfactor.
  2. Go to Admin Center.
  3. Search for an username with one character 'S' for example on the search box.
  4. System will not fetch a record even if there is an user Active with that letter at the beginning.
  5. Search username with two characters like 'Su' for example and the system will fetch at least one record.  

Cause

System will not fetch a record even if there is an active user with only one letter at the beginning.

Resolution

As per the current design, If an user name contains only a single character then when you search the user in action search under admin center the system will not display/fetch the record.

Currently it is only possible to show the first name and last name if the user is on the target of the current logged person.

Keywords

Action Search Search Username , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HXM Core all versions