SAP Knowledge Base Article - Public

2562017 - Size Limit For Attachments In C4C

Symptom

You want to know the size limit for Attachments in C4C.

Environment

SAP Cloud for Customer

Resolution

There’s a technical limit of 100 MB for all Business Users using the C4C client and 20 MB for End Customers using the SAP Cloud Platform Portal.
Overall, we have a 10GB storage limitation per user – however, we always look at the overall storage consumption per tenant, not per user.

To clarify below:
1) 100 MB is the max size of attachments that can be stored against a business object, like Accounts, in C4C (for pictures this should be sufficient).
2) 10GB storage space is offered per user for a tenant and it is cumulative storage space, i.e. if there are 2 users in a tenant, then total storage space available in the tenant will be 20GB and that cumulative limit is checked.

In general a C4C system should not be used as a document management system and it is not designed to store and administer many large files like videos. For such requirements, an external system would be recommended, adding a link to said system in the corresponding master data / transactional records in C4C.

Keywords

Attachment, Size Limit, Cloud for Customer, Storage , KBA , size , attachment , AP-RC-DOC , Document Centric Application Service , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions