You see that the map view for accounts isn't showing color pins to differentiate Accounts and Prospects
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Cloud for Customer
Reproducing the Issue
- Go to Customers workcenter
- Go to Accounts view
- Change view to Map View
You see that the map view does not show the related pins differentiating them based on color.
Map pins are shown in two different colors based on the Account role i.e. Customer vs Prospect.
- Blue pin – Customer account
- Purple pin – Prospect account
To be able to see this, you have to enable the field Type in Adaptation
- Go to Customers Work center
Go to Accounts View
Click Map View
Click Start Adaptation
From the Account List view, select the element Type
- Select Set as Visible to enable the visibility
End Layout Changes
Now you are able to see the Prospect accounts with purple color pins in the map view. This feature is only available on the Account map view and only account roles Customer and Prospect are shown in different colors. Any other roles maintained will be shown in the default blue pin color.
Map View, Color Pin, Purple Pin , KBA , AP-RC-MOB-UIF , Responsive UI , LOD-CRM-ACC , Account , How To