You have maintained a branding template for a channel and while sending a reply via a ticket, the received e-mail does not show the content.
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: You have created a branding template and have maintained it for a channel XXX (XXX represents the channel ID).
- Go to the Service work center.
- Go to the Tickets view.
- Open a ticket.
- In the Overview facet click on Reply or Compose New E-mail.
- Select the channel XXX.
- Enter the e-mail content.
- Click Send.
Result: The e-mail sent does not contain the content written.
The placeholder #Text# has not been maintained.
When creating a branding template, the placeholder #Text# should be maintained. If the placeholder is not maintained accordingly, the entire content of the e-mail will be replaced with the branding template.
Service, Tickets, Branding Template , KBA , LOD-CRM-SRP , Service Request Processing , How To