2560265 - Changing the Owner of a Lead does not Generate Notifications for the New Owner

The new owner of a lead does not receive a notification when the owner of the lead is changed.

 

1. Go to the Sales work centre.
2. Select the lead ABC (ABC represents the ID of the lead).
3. Open the lead and enter edit mode.
4. Change the Owner to employee DEF (DEF represents the name of the owner).
5. Employee DEF receives no notification about the change.

Notifications are not automatically generated in this case. This is standard system behaviour.

Possible workaround: It is possible to create a workflow rule that will generate a notification for the newly assigned owner:

1. Go to the work centre Administrator.
2. Select the Workflow rule view and select New.
3. Set the Business Object: Leads and Timing: On Every Save.
4. Set the condition as: Field: Owner. Check the Value Before Object Change checkbox. Compare Operator: Not equal to. With: Field Owner and select Next.
5. Navigate to the Recipient Determination and select the value help.
6. Choose the Marketing responsible Employee as this is the Owner.
7. This will send a notification to the new owner.

workflow lead notifications owner , KBA , LOD-CRM-ACT , Activities , Problem

SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer add-ins 1711