SAP Knowledge Base Article - Public

2559746 - System Triggers Error Message when Customer Demand is Released


You have created a sales order with 3 line items among which only one sales order line item has green ATP status and the other two line items have red ATP status. In the sales order, you have selected the Complete Delivery checkbox and you assume that this sales order should not be visible in the customer demand unless all the line items have green ATP status.


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Reproducing the Issue

  1. Navigate to Outbound Logistics Control work center.
  2. Go to Customer Demand view.
  3. Search for the sales order line item ID XY (XY indicates line item id)
  4. Select Release

When you are creating the sales order with the Complete Delivery Order option and releasing the order, the system will show the sales order in the Customer Demand view; but when you try to release that sales order, the system will throw the error message:

 Sales Order XX item YY not released; not all items of delivery grp are confirmed


As one or more of the line items have the red ATP status. Only when all the line items have green ATP status you will be able to release the sales order for execution.

 Further, the Customer Demand view helps you to provide an overview of your demand which comes from the sales orders, services orders etc. and helps the supply planner, to check the demand and further confirm whether the requested demand has been fulfilled or not.


In order to resolve the issue, If you anticipate that one of the line item cannot have enough stock for confirmation, you can uncheck Complete Delivery checkbox.

  1. Go to Sales Order Work Center
  2. Navigate to Sales Order View
  3. Select Edit on the relevant Sales Order
  4. Navigate to General tab
  5. Uncheck Complete Delivery checkbox
  6. Save the Changes.


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