Symptom
Backoffice Explorer tree is empty in cluster environment, exception thrown:
INFO [hybrisHTTP3] [DefaultCockpitConfigurationService] No data for media. ERROR [hybrisHTTP3] [DefaultCockpitConfigurationService] could not load cockpit configuration root element; creating new one com.hybris.cockpitng.core.config.CockpitConfigurationException: Premature end of file. at com.hybris.cockpitng.core.config.impl.DefaultCockpitConfigurationService.loadRootConfig(DefaultCockpitConfigurationService.java:932) at com.hybris.cockpitng.core.config.impl.DefaultCockpitConfigurationService.loadRootConfiguration(DefaultCockpitConfigurationService.java:318) at com.hybris.cockpitng.core.config.impl.DefaultCockpitConfigurationService.loadRootConfiguration(DefaultCockpitConfigurationService.java:303) at com.hybris.backoffice.cockpitng.modules.BackofficeLibraryHandler.afterDeployReverseOrder(BackofficeLibraryHandler.java:175) at com.hybris.cockpitng.modules.core.impl.CockpitModuleComponentDefinitionService.doAfterDeployReverseOrder(CockpitModuleComponentDefinitionService.java:203) at com.hybris.cockpitng.modules.core.impl.CockpitModuleComponentDefinitionService.fetchInModules(CockpitModuleComponentDefinitionService.java:169) at com.hybris.cockpitng.modules.core.impl.CockpitModuleComponentDefinitionService.fetchExternalWidgets(CockpitModuleComponentDefinitionService.java:108) at com.hybris.cockpitng.modules.core.impl.CockpitModuleComponentDefinitionService.reloadDefinitions(CockpitModuleComponentDefinitionService.java:74) at com.hybris.cockpitng.core.impl.DefaultCockpitComponentDefinitionService.assureDefinitionsLoaded(DefaultCockpitComponentDefinitionService.java:167) at com.hybris.cockpitng.core.impl.DefaultCockpitComponentDefinitionService.getAllComponentDefinitions(DefaultCockpitComponentDefinitionService.java:111) at com.hybris.cockpitng.util.labels.CockpitComponentDefinitionLabelLocator.locate(CockpitComponentDefinitionLabelLocator.java:81) at org.zkoss.util.resource.impl.LabelLoaderImpl.loadLabels(LabelLoaderImpl.java:265) ......
Caused by: org.xml.sax.SAXParseException; Premature end of file. at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(Unknown Source) at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(Unknown Source)
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Product
SAP Commerce all versions
Keywords
backoffice, cluster, empty explorer tree , KBA , CEC-COM-CPS-COR , SAP Commerce Core , How To
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