When converting an existing Lead to an Account, the fields on the conversion screen are Read-Only.
SAP Cloud for Customer
Reproducing the Issue
Go to the Sales work centre.
- Go to the Leads view.
- Open any Lead.
- Select the Actions button.
- Select Convert to Account.
- Fields such as Account, Address, Phone, Web site are Read-Only.
It is currently the expected system behaviour that the fields on the conversion screen are Read-Only.
After the Lead has been converted to a new Account, the Account details can then be edited as desired.
Sales, Leads, Account, Convert to Account, Read-Only, Edit, Address, Phone, web site, web-site, Website , KBA , sales , leads , account , convert to account , read-only , address , phone , website , LOD-CRM-LM , Lead Management , Product Enhancement