SAP Knowledge Base Article - Public

2558221 - Serial Number Validation missing in Customer Return Notifications


There is a Serial Number/Registered Product N available for Product A.

You expect this serial number to be used.

However on creation of Customer Return Notification,  new Registered Product is created for Product A.


SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics work center.
  2. Select New Customer Return Notification view.
  3. Search for the Product ABC.
  4. Select the Product ABC.
  5. Click Next
  6. Go to Serial Numbers

The existent Serial Number is not automatically suggested.


While creating new Customer Return Notifications,
there are no validations to verify if the Serial Number entered for an item is the same as that previously in the inventory.

This is to accommodate those cases where customers create new Customer Return Notifications with serial numbers,
referencing documents like Sales Orders or Outbound Deliveries without serial numbers.


System is behaving as expected.


Customer Return Notifications, Serial Number, Registered Product , KBA , serial number , customer return notifications , registered product , AP-IDP , Inbound Delivery Processing , Problem


SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1802