SAP Knowledge Base Article - Public

2558025 - Scoping Questions Are Grayed Out Under Territory Management In Business Configuration

Symptom

You have a requirement to scope particular questions under Territory Management which are currently grayed out.

Environment

  • SAP Cloud for Customer
  • SAP Business By Design

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select respective implementation project.
  4. Select Edit Project Scope.
  5. Navigate to Step 4: Questions tab.
  6. Open scoping element Sales > Account and Activity management > Territory Management.
  7. Select the group: Transaction Documents Territory Change.

Questions.jpg

Result: Questions about Transaction Document Territory Change are grayed out.

Cause

These questions have dependency on the scoping question maintained under Account – Territory Association.

If you select the scoping question “Do you want to assign an account to more than one territory?”, you will not be able to scope the questions Transaction Document Territory Change.

QuestionTerritoryAsso.jpg

Resolution

In order to scope the two questions under Territory Management, the question under Account – Territory Association needs to be de-scoped.

However, there is pre-requisite when you de-scope the below question: You must ensure that all the already existing accounts do not have more than one territory assigned.

Keywords

Scoping Questions, Territory management, Dependencies , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions