SAP Knowledge Base Article - Public

2557737 - LMS: User Does not See the Comment on Recommendations

Symptom

An entity is recommended to an user and a comment is added, however this comment is not visible on user's end.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Successfactors Learning

Reproducing the Issue

  1. Recommend any entity to another user (item, program, collection, etc.). Make sure to add a comment on it.
  2. From the other user's learning plan, check the 'Recommendations' box and see that the comment is not visible.

Cause

It is intentionally designed that the comment on recommendation is not visible in the 'Recommendations' box.

Resolution

  1. As the other user, log in to LMS and check learning plan
  2. Go to the 'Recommendations' section
  3. Click the 'Flip' icon at the upper right part of the recommended entity

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See Also

2399449 - Recommendation tile not visible

2398011 - How to enable Program/ Item Recommendations for Admin

2252777 - Learning: Recommendation Newsletter notification does not display Recommender's name

Keywords

Recommendation, comment, item, collection, recommend, user, LMS, learning , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions