SAP Knowledge Base Article - Public

2557446 - Remove Substitute relation without losing already received completions

Symptom

How to remove substitute relation from an Item but keep already granted Users' completions?

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. "Item A" has substitute relationship configured for "Item B" (completing "Item B", grants credit for "Item A");
  2. User completed substitute Item ("Item B"), granting completion for "Item A";
  3. Admin wants to remove substitute relation in "Item A" but does not want Users to lose the completions already received.

Resolution

  1. Go to the Item from which you want to remove the substitute relation;
  2. Go to tab Substitutes under Related;
  3. Mark the Remove checkbox for the substitute relation to be removed;
  4. Click in Save;
  5. You'll be prompted with a WARNING:

    Removing substitutes will also remove the substitute credit history records and may no longer be available. Please choose an option.

    • Remove historical records: Will remove the substitute relationship from the item and the completions already granted from this particular substitute.
    • Keep historical records: Will remove the substitute relation from the item while not removing the completion already granted from this particular substitute.
    • Cancel: Will not remove the substitute relation nor any completion previously granted.

Note: It's advised to remove one substitute relation at each time, to propagate the correct changes for the Users.

Keywords

Completion, Substitute, Remove substitute relation, Subs, Update, Substitute Settings , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , How To

Product

SAP SuccessFactors Learning all versions