When creating a new sales order, you want to submit the order and send the order confirmation, but the option Send Order Confirmation to Account is grayed out.
SAP Business ByDesign
Reproducing the Issue
Go to Sales Orders work center
Go to Sales Orders view.
Click New to open the creation windown, fill the necessary data.
Click Submit button, you want to click Send Order Confirmation to Account button, but it is grayed out. You have to firstly click Release button. After the order is released, the Send Order Confirmation to Account option is enabled.
It is because the approval process of sales order is scoped.
Once the approval process of sales order is in scope, system will first check the approval which is triggered by submit-release action. That's the reason why the option Send Order Confirmation to Account is only enabled after the order gets released.
If you de-scope the approval process, then the option Release and Send Order Confirmation to Account will be both enabled when creating new orders.
This is correct system behavior.
KBA , SRD-CRM-ORD , Orders & Contracts , Problem