SAP Knowledge Base Article - Public

2556900 - Track a Shopping Cart as a Service Agent

Symptom

A Service Agent can create shopping carts but cannot track them via Track My Shopping Carts in the Home work centre.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Home work center
  2. Go to Self-Services Overview view
  3. Go to My requests

 You can only see options related to Incidents.

Cause

Service Agents cannot create shopping carts for themselves and hence they cannot track shopping carts under Homework center.

Resolution

However, Service agent can Track their Shopping carts by following below steps:

  1. Go to Project team work center or Project management work center
  2. Go to Common Task Track my shopping carts

Keywords

Shopping carts not visible in home work center,Shopping carts not available to edit, Service agent cannot view his Shopping carts , KBA , shopping carts not visible in home work , shopping carts not available to edit , service agent cannot view his shopping c , AP-REQ-IR , Internal Request , How To

Product

SAP Business ByDesign all versions