A Service Agent can create shopping carts but cannot track them via Track My Shopping Carts in the Home work centre.
SAP Business ByDesign
Reproducing the Issue
Go to the Home work center
- Go to Self-Services Overview view
- Go to My requests
You can only see options related to Incidents.
Service Agents cannot create shopping carts for themselves and hence they cannot track shopping carts under Homework center.
However, Service agent can Track their Shopping carts by following below steps:
- Go to Project team work center or Project management work center
- Go to Common Task Track my shopping carts
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