SAP Knowledge Base Article - Public

2556861 - Can an Item Order be in a "Submitted" Status?

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Admin does not see Item Order in a "Submitted" Status

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

  1. Naviagte to LMS Admin > Commerce > Order Management
  2. Search for Order ID
  3. Edit Order ID
  4. Summary tab
  5. Status on "Edit Order Items"

    OrderManagementStatus1_Screenshot.png

Resolution

To achieve this status, you need to change the global configurations.

Navigation:

  1. System Admin > Configuration > System Configuration > Financial
  2. Search for autoOrderApproval
  3. Set it to false.

This global setting will apply to all type of Item (Online, ILT, Blended and Other). After enabling this setting, going forward, system will set the status to SUBMITTED. Admin needs to go to Order Management and manually change the order status.

Navigation for Order Status:

  1. LMS Admin > Commerce > Order Management > Search for Order
  2. Summary tab Click on "Change Status" hyper link and change the status.

    OrderManagementStatus2_Screenshot.png


    OrderManagementStatus3_Screenshot.png
     

Please note: Once you change the Status from Submitted to any other status, it is not possible to revert to Submitted.

OrderManagementStatus4_Screenshot.png

Keywords

Order Status, Approved, Submitted, Cancelled, autoOrderApproval,Commerce Order Management, Order Management , KBA , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning all versions