SAP Knowledge Base Article - Public

2556370 - 'Conver to Sales Lead' Action is Not Available in a Lead.

Symptom

In Lead ABC, you cannot find the 'Convert to Sales Lead' action. (ABC represents the Lead ID)

Environment

SAP Hybris Cloud for Customer

SAP LE Application Platform

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Leads work center view.
  3. Open Lead ABC and click the Actions button at right bottom.
  4. You cannot find the 'Convert to Sales Lead' action. 

Cause

System does not allow to convert to sales lead if there is no Contact information in the lead. (Contact First Name and Last Name)

Resolution

You have to maintain the Contact information including Company, Contact First Name and Last Name in the Lead, then the 'Convert to Sales Lead' Action will appear.

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711