Symptom
When attempting to set a Learning Program to Inactive, an error pops up:
The program cannot be inactivated because it is currently assigned to users
Environment
SAP SuccessFactors Learning Management System (LMS)
Reproducing the Issue
- Login to LMS Admin
- Navigate to a Program no longer in need
- Edit Settings
- Uncheck "Active"
- Save changes
- Error pops up:
Cause
This is caused by either:
- User(s) who has not yet completed the Program is assigned to the Program
- The Program is associated to an Assignment Profile
Resolution
For deactivating Programs that have users assigned:
- Unassign any users who have not completed the Program from the Program
- The list of users who have not completed a Program but have it in their Learning Plan can be obtained by running the Program Status report
- LMS Admin > Reports > Search for Program Status
- The users can be removed in bulk using the User Needs Management Tool as documented in KBA 2184107
- Once the users have had the Program removed from their learning plans, the Program can be deactivated
For deactivating Programs that have Assignment Profiles assigned:
- NOTE: Depending on options selected, this may remove the Program from Users' Learning Plans who have not yet completed the Program. More information can be found in our User Assistance Documentation
- The Assignment Profile associated with a Program can be seen in the Program record
- LMS Admin > Learning > Search for the Program
- The association can be removed from the Assignment Profile
- LMS Admin > Users > Assignment Profiles > Search for the Assignment Profile
- In "Related" section, click "Programs"
- Select the Program that is to be inactivated
- Click "Save"
- Propagate and Synchronize the Assignment Profile from the "Actions" menu in the upper right
- Once the Program has been removed from the Assignment Profile, the Program can be deactivated
See Also
User Assistance Documentation:
Keywords
SF SuccessFactors Learning LMS Program unable cannot can't delete inactivate inactive deactivate active currently assign user AP assignment profile error inactivated , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-PRO , Programs , Problem
Product
SAP SuccessFactors Learning all versions