SAP Knowledge Base Article - Preview

2554794 - How to update an incident that is in Customer Action - SAP ONE Support Launchpad

Symptom

  • Customer wants an update on an incident
  • Not receiving any updates on an incident
  • Status of incident is 'Customer Action' or 'Solution Provided'

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

SAP ONE Support Launchpad

Keywords

incident, customer action, send, back, process, ticket, message, call, speed up in processing, case, status, update, solution provided, update an Sap senden, Feedback oder weiter Information in einer SAP Meldung, , KBA , ticket , technical assistance , support , incident , cic , customer action , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To

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