SAP Knowledge Base Article - Public

2553162 - ServiceApplicationException while creating New User in BizX - Onboarding 1.0 [Pre-day 1] [Configuration]

Symptom

  • SF_INTEGRATION is failing
  • poftphv message not sent to BizX
  • Failed to send data to SF: The remote server returned an error: (500) Internal Server Error.
  • ServiceApplicationException while creating New User in BizX if ONBOARDING_DEMO_ENVIRONMENT or ONBOARDING_PRE_DAY1_EXPERIENCE is enabledError in creating user - ReturnBean status: -17.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Reproducing the Issue

Activity Audit Trail

  1. Navigate to SAP SuccessFactors HCM to Onboarding
  2. Hiring Manager or Corporate Representative completes Onboarding Post-Hire Verification step
  3. postphv message did not transfer to BizX and error message is receive in candidate's audit trail, see below image for reference

    Error Message: Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. ServiceApplicationException while creating New User in BizX if ONBOARDING_DEMO_ENVIRONMENT or ONBOARDING_PRE_DAY1_EXPERIENCE is enabledError in creating user - ReturnBean status: -17.

    SAPSUPPORT-00017 05-03-2019 8.38.24 AM.png

 

OnboardingCandidateInfo in Manage Data

  1. Navigate to SAP SuccessFactors HCM to Admin Center
  2. In Admin Center, under Tools, find Manage Data
  3. Under Manage Data, use the first search field and look for OnboardingCandidateInfo object
  4. In the second search field, enter the HRDataID of candidate (See KBA 2717825 on how to capture this detail)
  5. If the FirstName, LastName, HireDate, Email and userId

    SAPSUPPORT-00018 05-03-2019 8.43.22 AM.png

Cause

SAP SuccessFactors Data Model have required elements which Onboarding does not have due to system design restrictions. This can be rectified by enabling a switch which will be explained in the resolution section.

Resolution

For Live Customer(s)

If you were able to reproduce the issue with steps mentioned above, please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2553162 - ServiceApplicationException while creating New User in BizX
  • Component: LOD-SF-OBD-INT

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to enable switch (Assign default required field values for new users if none specified.)
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Note

Once change has been made, restart the activity back to Post-Hire Verification and continue normally.

 

For Implementation Partner(s) and Consultant(s)

If there are elements in SAP SuccessFactors Data Model that is required which Onboarding does not have control, please enable switch (Assign default required field values for new users if none specified) in Company Settings. See image below for reference.

SAPSUPPORT-00020 05-03-2019 9.11.35 AM.png

For further information on above feature please check KBA 2353206 - Employee Import job via SFTP not validating the required field.

See Also

 KBA 2353206 - Employee Import job via SFTP not validating the required field

Keywords

SF_INTEGRATION, ONBOARDING_DEMO_ENVIRONMENT, Assign default required field values for new users if none specified, ONBOARDING_PRE_DAY1_EXPERIENCE, Return code is  0, ONB-13687, PLT-2543, Pre-day 1, PREDAY1, PRE-DAY ONE, PREDAYONE , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions