- External calls from customer are received by AVAYA SM then to switchboard and customer phone number (ANI) can be seen at this time.
- However, once the switchboard transfers the call (warm transfer) to agent ANI is not passed.
- Direct calls and cold transfers from operator work fine.
SAP Contact Center 7.0
CCtr, CCI, CRM-CCI, AVAYA SM, Trunk PAI P-Asserted-Identity SIP REINVITE ANI switchboard , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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