You have enabled the functionality of sending Text Message in CRM when saving a Sales Order according to SAP Note 2007648. And you may encounter following problems after enabling searching Text Message in Agent Inbox:
- You cannot find or navigate to the text messages you have sent in the agent inbox.
- You get error message "Selected Inbox item could not be displayed".
Related Business Function mentioned in Text Message Integration In Interaction Center is activated.
- SAP enhancement package 3 for SAP CRM 7.0, SP5
- SAP enhancement package 4 for SAP CRM 7.0
Outbound SMS, Text Messages, OSMS, CL_CRM_AUI_OUTCORRESP, GET_RELATED_ENTITIES, CRM_IC_AUI, 303, Inbox Items, Acceleration profile, CRM_SMS , KBA , CRM-IC-UNI , Agent Inbox , CRM-BF-SMS , Short Message Service , Problem
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