SAP Knowledge Base Article - Public

2550626 - How to clean existing Document Management Service vendor config data

Symptom

  • How to clean existing DMS vendor config data
  • Unable to select a different vendor

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Step to reproduce the issue:

  1. Enable Document Management Service in provisioning
  2. Add "Document Management Configuration" to admin role permissions
  3. Open "Configure Document Management" in Admin Center
  4. Select "Successfactors" as document management vendor in the tool
  5. Try selecting a different vendor - system does not allow this
  6. ConfigureDocumentManagement.jpg

Cause

  • This is expected behavior
  • The options are grayed out because you already had selected a Document Management Service.

Resolution

  • DMS vendor config doesn't encourage frequent switch. So if you want to connect to another DMS vendor, you need to first clean the existing DMS vendor config data. 
  • The customer will have to migrate the attachments from Successfactors framework into the new selected framework.
  • The migration itself is a Professional Services paid engagement and not in scope for support

To Clean the old configuration:

  1. Go to Manage Data page
  2. Search OBITenantConfig–>dms, select Permanently Delete Entry

DMS_OBITenantConfig.png

3. Search DMSPersonFolder, for all ther records, select Permanently Delete Entry

DMS_DMSPersonfolder.png

 

Keywords

DMS, Document Management Service, MDF, Box, OpenText, SuccessFactors, PeopleDoc , KBA , LOD-SF-PLT-DOC , Document Management , LOD-SF-PLT , Platform Foundational Capabilities , How To

Product

SAP SuccessFactors HXM Suite all versions