SAP Knowledge Base Article - Public

2549658 - Application Error in Employee Profile - Portlets "Performance **Manager view only" and "Potential **Manager view only" keeps loading - People Profile

Symptom

Application error (An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring. Fingerprint=b657421ceb134589bf1d1eecde24108db0f3e6e6) when accessing the Employee Profile, the portlets "Performance **Manager view only" and "Potential **Manager view only" keeps loading.

Environment

SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to: Employee Profile

Application error (fingerprint=b657421ceb134589bf1d1eecde24108db0f3e6e6)

Resolution

Disable and enable the option "Show this subsection on the profile" to the subsection where the portlets are placed.

  1. Go to: Configure People Profile
  2. Click in the subsection
  3. Disable the option: Show this subsection on the profile
  4. Save
  5. Enable the option: Show this subsection on the profile
  6. Save

Keywords

  • Application error
  • Trend portlets keeps loading
  • Performance **Manager view only Potential **Manager view only keeps loading
  • b657421ceb134589bf1d1eecde24108db0f3e6e6
, KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PP3 , People Profile (PP3) , Problem

Product

SAP SuccessFactors HXM Core all versions