SAP Knowledge Base Article - Public

2548905 - Cannot change login method back to blank/null value

Symptom

  • User is unable to change Login_Method field from "SSO" or "PWD" back to null/blank Value via Employee Import.
  • After Import changes from  "SSO" or "PWD" value back to null/blank value do not take affect.
  • Changes from "SSO" to "PWD" or "PWD to SSO" or Blank/Null values to either "SSO" or "PWD" work.
  • But any value in Login_Method field back to blank will import but not take effect.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Export the UDF file via Admin Center -> Employee Export (see KBA 2087479 )
  2. Click on Export User File
  3. Open the Employee export file.
  4. Modify the users Login_Method you wish to change.
  5. Change a users Login_Method from either SSO to Blank or from PWD to Blank

    sso_1.png   sso_2.png
  6. Import the file via Admin Center -> Import Employee Data (see KBA 2087479 )
  7. Verify the import was successful.
  8. Check if the changes made were applied in the application.
  9. You will see that even though the import was a success, the values have not changed.

Cause

  • This is expected behavior.
  • We do not support updating the Login_Method from PWD or SSO to Blank via import at any time.
  • When a user Login_Method is blank the user is by default SSO.
  • Having a blank Login_Method is identical to having the Login_Method set to SSO.

Resolution

  • If you want a user to login with SSO set the Login_Method to SSO.
  • If you want a user to login with password set the Login_Method to PWD.

See Also

2087479 -  Employee Import and Export | How to validate the file and look up for errors

Help portal guide for user management: Choosing a Tool for User Management

Keywords

Partial SSO, SSO, Import, Login Method, PWD, Blank, Login_Method, Null , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PLT-USR , User Management , Problem

Product

SAP SuccessFactors HXM Suite all versions