SAP Cloud for Customer
Reproducing the Issue
Below example is for a survey from a Service scenario. However, Sales scenarios (such as a opportunity survey) are applicable also.
Prerequisite: you have completed and submitted the survey of ticket ABC (ABC represents the ticket ID).
- Go to the Service workcenter.
- Go to the Work Tickets view.
- Open ticket ABC.
- Go to the Surveys tab.
- Click the Survey hyperlink that has its status as completed.
You can still change the answers and submit them again.
Currently we do not have a lock status for completed surveys. It can be changed anytime. This is intended for flexibility reasons, where you could can back and answer the same survey again.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can register this requirement on the ideas forum: https://influence.sap.com/sap/ino/#/campaign/1868
On this forum, other customers can vote for your requirement which will give us a better understanding on the priority of this functionality. Our product management delivers the features requested here according to priority and technical feasibility and effort
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer
Survey ; Service ; Sales; Product ; Editable ; Changeable ; , KBA , LOD-CRM-EMP , Employee , LOD-CRM-OPP , Opportunity Management , LOD-LE-SUR-EXE , Survey execution = runtime , How To