SAP Knowledge Base Article - Public

2548822 - Completed Survey Answers Are Still Editable

Symptom

You answered and submitted a survey. You are still able to edit its answers after the status of the survey is 'Completed'.

Environment

SAP Cloud for Customer

Reproducing the Issue

Below example is for a survey from a Service scenario. However, Sales scenarios (such as a opportunity survey) are applicable also.

Prerequisite: you have completed and submitted the survey of ticket ABC (ABC represents the ticket ID).

  1. Go to the Service workcenter.
  2. Go to the Work Tickets view.
  3. Open ticket ABC.
  4. Go to the Surveys tab.
  5. Click the Survey hyperlink that has its status as completed.

You can still change the answers and submit them again.

Cause

Currently we do not have a lock status for completed surveys. It can be changed anytime. This is intended for flexibility reasons, where you could can back and answer the same survey again.

Resolution

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can register this requirement on the ideas forum: https://influence.sap.com/sap/ino/#/campaign/1868

 

On this forum, other customers can vote for your requirement which will give us a better understanding on the priority of this functionality. Our product management delivers the features requested here according to priority and technical feasibility and effort

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Survey ; Service ; Sales; Product ; Editable ; Changeable ; , KBA , LOD-CRM-EMP , Employee , LOD-CRM-OPP , Opportunity Management , LOD-LE-SUR-EXE , Survey execution = runtime , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions