SAP Knowledge Base Article - Public

2548391 - Analytics took too long to respond or refuse to connect - ORD/ Canvas

Symptom

  • Analytics ORD is not loading and an error message appears after 5 minutes: "analytics took too long to respond"
  • The error message "Analytics refused the connection" appears for some users while trying to access ORD/Canvas

Environment

SuccessFactors Workforce Analytics (ANA) - All versions

Reproducing the Issue

  1. Go to Analytics > Analytics
  2. The page stucks on loading
  3. After 5 minutes you see the error "analytics took too long to respond"

URLDown.png

Cause

  • This is an intermitent issue. Due to connection problems the ORD receives a timeout and fails to open.
  • The user might be in the wrong ORD instance in the User Maintenance backend

Resolution

  • Check internally with your IT department if there is a timeout restriction or any other issue in the network.
  • Open ORD again and use a different browser if possible.
  • If you are still not able to open ORD please contact the SAP support.
  • Ask Support to check if the user is in the right ORD company in the User Maintenance backend

Keywords

Analytics ORD took too long to respond timeout can not open refused the connection , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem

Product

SAP SuccessFactors Workforce Analytics all versions