SAP Knowledge Base Article - Preview

2547895 - Can images be saved in the Text Logs while rich text is enabled?


  • Rich text settings have been enabled for the system users, but when a User tries to paste an image into a Text Log for a CRM based ITSM/ChaRM document and then save, the image is not saved or displayed in the Text Log
  • Image get saved as an attachment in "Create Incident" Fiori app instead of showing in Description afetr saving.



  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


SOLMAN, HTML / RTF Texts, UI Component AIC_LONGTEXT, AI_CRM_TXTEDIT_HTML , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To

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