When you go inside a Task, Phone Call or Visit, you notice that the Notes field is not rich text enabled, it does not have options to make text bold or italics, for example.
SAP Sales Cloud
Reproducing the Issue
- Go to the Visits work center (for example).
- Go to the Visits view.
- Open and Visit.
- On the Overview facet, see that the Notes field is not Rich Text enabled.
The same can be reproduced for Tasks and Phone Calls.
The Notes field is a standard field designed to have plain text.
This is the standard behavior of the system.
As an alternative, an extension field can be created with Type "Formatted Text".
If you wish this to be changed within the system, an idea can be posted on SAP Customer Influencer Site at: https://influence.sap.com/SAPCloudforCustomer.
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