SAP Knowledge Base Article - Public

2546981 - Security Key - Troubleshooting Tips - Recruiting

Symptom

  • Error in Recruiter SSO
  • Error Real-time Job Sync.
  • When attempting to open the CSB Admin Tool you are redirected back to the instance home page.

Environment

SuccessFactors Recruiting Marketing

Cause

Security Key is not set correctly.

Resolution

  • Ensure that the Security Key follows the rules:
    • At least 20 and no more than 28 characters long
    • At least one upper and lower case letter
    • At least one numeric character
    • At least one special character/punctuation
    • Do not use any ambiguous characters ( { } [ ] ( ) / \ ' " ` ~ , ; : . < > ), as the system is not able to understand these and will break the integration.
  • Ensure the security key is created using a password generator tool, so it will make sure all security requirements will followed.
  • Ensure that the Security Key is the same in Command Center > Site Setup > SSO and in Provisioning > Service Provider Settings > Recruiting Marketing Settings. (For security reasons, the Key will be cleared after saving each time.)
  • Ensure that the Security Key is unique (not used in another instance).

See Also

 2342523 - API Credentials and Security Key - Recruiting Marketing

Keywords

Unable , validate , Single , Sign , SSO , CSB , Security , Key , Real-time , Sync , KBA , LOD-SF-RMK-INT , Integrations with RCM, Job Posting, CAS , How To

Product

SAP SuccessFactors Recruiting all versions