2546981 - Security Key - Troubleshooting Tips - Recruiting

• Error in Recruiter SSO
• Error Real-time Job Sync.
• When attempting to open the CSB Admin Tool you are redirected back to the instance home page.

SuccessFactors Recruiting Marketing

Security Key is not set correctly.

• Ensure that the Security Key follows the rules:
• At least 20 and no more than 28 characters long
• At least one upper and lower case letter
• At least one numeric character
• At least one special character/punctuation
• Do not use any ambiguous characters ( { } [ ] ( ) / \ ' " ` ~ , ; : . < > ), as the system is not able to understand these and will break the integration.
• Ensure the security key is created using a password generator tool, so it will make sure all security requirements will followed.
• Ensure that the Security Key is the same in Command Center > Site Setup > SSO and in Provisioning > Service Provider Settings > Recruiting Marketing Settings. (For security reasons, the Key will be cleared after saving each time.)
• Ensure that the Security Key is unique (not used in another instance).

 2342523 - API Credentials and Security Key - Recruiting Marketing

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