Symptom
When creating a follow up document in a Ticket, the error message 'Please use not more than 1 party of role Ship-To' is triggered.
Reproducing the Issue
- Go to the Service work centre.
- Go to the Tickets view.
- Open the relevant Ticket ABC (ABC represents the Ticket).
- Select the Follow Up button.
- Select Create Opportunity/Create Sales Quote.
- The error message 'Please Use Not More Than 1 Party of Role Ship-To' is triggered.
Cause
Duplicate Ship-to Roles have been added to the Involved Parties facet of the Ticket.
Resolution
- Go to the Service work centre.
- Go to the Tickets view.
- Open Ticket ABC.
- Go to the Involved Parties facet.
- Select the Edit button.
- Delete the Duplicate Ship-To Party Role.
- Select the Save button.
- The document is now consistent and the issue is now resolved.
Keywords
KBA , LOD-CRM-EMP , Employee , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions