You notice that after upgrading to SP10, user's directory fields "Manager" and "Assistant" are emptied automatically the following day
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SAP Contact Center 7.0
Business Communication Management, BCM, CCtr, SCC, Contact Center, CCI, CRM-CCI, BJS, Batch, Job, Server, Directory, Synchronization, Information, CDT , KBA , user directory , manager and assistant field , CRM-CCI , Contact Center Infrastructure , Product Enhancement
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