SAP Knowledge Base Article - Public

2543416 - Silent Installation does not install Crystal Reports

Symptom

  • Silent install does not work.
  • Silent installation, does not install Crystal Reports.
  • When running a silent installation of Crystal Reports, nothing happen.

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. Follow the Crystal Reports Installation Guide to create a response.ini file.
  2. Type the command line to start the Silent Installation of Crystal Reports.
     
    Nothing happens

Cause

  • The silent installation failed because the response.ini file:
    • Is missing the product keycode; or
    • They are quotations around the Path, or Product Keycode.

Resolution

  • To be able to successfully install Crystal Reports silently, update the response.ini file:
    • Add the Product Keycode, if it was displaying it like: ****-*****-****-****; or
    • Remove the quotes around the Installation Path and Keycode in the response.ini file.
        
         
  • Below is an example of an invalid response.ini file, that have quotes around the Installation Path and Keycode:

    ### Installation Directory
    installdir="C:\Program Files (x86)\SAP BusinessObjects\"
    ### Type of installation: default or custom

    installtype=default
    ### Product Keycode
    productkey="1234-5678-9123-4567"
    ### Language Packs Selected to Install

    selectedlanguagepacks=en
    ...   
  • To be able to install the product successfully silently, remove the quotations around the Installation Path and Product Keycode, therefore the response.ini file will be like:

    ### Installation Directory
    installdir=C:\Program Files (x86)\SAP BusinessObjects\
    ### Type of installation: default or custom
    installtype=default
    ### Product Keycode
    productkey=1234-5678-9123-4567
    ### Language Packs Selected to Install
    selectedlanguagepacks=en
    ...

See Also

1533751 - Silent installation of Crystal Reports 2008

Keywords

CMD, silent, install, CR 2013, , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016