SAP Knowledge Base Article - Preview

2542492 - SUM not able to restart Java shadow instance because sapcontrol hangs


  • During an upgrade using Software Update Manager (SUM) tool, you are trying to restart the Java shadow instance (for example, after the DEPLOY-SHADOW-INSTANCE phase), but it fails with the following error:
[EXCEPTION] An error occurred while restarting the server.
Caused by: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI
  • Java shadow instance is up and running
  • sapcontrol commands are hanging



  • SAP NetWeaver Application Server Java
  • Software Update Manager (SUM)


SAP NetWeaver Application Server for Java all versions


sapstartsrv hang hung startup , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-JAS-SF , Startup Framework , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.