SAP Knowledge Base Article - Public

2542140 - Users do not Have Access to Report - Canvas / Online Report Designer - username conflict


A user has been granted access to Report Center and has the required functional permissions.
But she / he is unable to create / access  'Report - Canvas' reports


SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Create two users in BizX with the same UserID but with different letter casing.
    example: SFADMIN and sfadmin
  2. Create a new permission role and grant Report Center permissions and all functional permissions required for Report Canvas to it.
  3. Assign the role to a new permission group and add SFADMIN and sfadmin to this group.
  4. Log in to the instance as SFADMIN and access Report Center.
  5. Try creating a new 'Report Canvas' report or try accessing an existing 'Report Canvas' report - Works fine.
  6. Log in as sfadmin and access Report Center.
  7. sfadmin will not be able to create to access 'Report Canvas' reports in spite of having the same permissions as SFADMIN


Report Canvas reports are Online Report Designer (ORD) Reports.
ORD uses its own User / Permission structure, replicated from BizX for the most part.

The username naming convention in ORD is case insensitive.
When a second user with the same UserID but different letter casing (SFADMIN vs sfadmin), requests for 'Report Canvas' reports, ORD assumes this is a duplicate and rejects the request.


If two users have the same UserID in BizX even if with different letter casing, the second user will never be able to create / access 'Report Canvas' reports in Report Center.
The second user's UserID has to be changed

See Also

Other possible causes and fixes:
2796673 - Report Canvas is unavailable in Report Center

Related articles:
2087501 - Data Imports & Exports: Change UserID for an existing employee. How to correct a user with two records - Platform
2397730 - How to Change User Role assignment via the Analytics Admin - User maintenance
2151880 - Online Report Designer (ORD) Admin Features
2762935 - Online Report Designer (ORD) / Report - Canvas Functional Permissions migration to RBP



Canvas, Report, missing, not, appearing, user, unable, able, create, report, ord, Online Report, Designer, Analytics, Center, error, username , KBA , LOD-SF-ANA-RCT , Report Centre , LOD-SF-ANA-ORD , Online Report Designer , Problem


SAP SuccessFactors HXM Suite all versions